1. Data Controller
Under Turkish Law No. 6698 on the Protection of Personal Data (KVKK), your personal data is processed by istdepo (the "Company") as the data controller within the scope explained below.
Contact Information
- Trade name: istdepo
- Address: Istanbul, Türkiye
- Phone: +90 532 000 00 00
- Email: [email protected]
2. Categories of Personal Data Processed
Our company processes the following categories of personal data:
- Identity Information: Name, surname
- Contact Information: Phone number, email address, postal address
- Customer Transaction Data: Service type requested, transport addresses (from-to), item type, moving date
- Legal Process Data: Contract details, invoice details
- Technical Information: IP address, cookie data, browser information, visit date/time
- Marketing Information: Data from campaigns, survey responses
3. Purposes of Processing Personal Data
Your personal data is processed for the following purposes:
- Delivery of requested moving, crane (lift) and storage services
- Quote preparation and contract management
- Measurement and improvement of customer satisfaction
- Fulfillment of legal obligations (tax, insurance, transport permits)
- Promotion of our products and services
- Site security and prevention of cyber attacks
- Responding to contact inquiries
4. Transfer of Personal Data
Your personal data may be transferred to:
- Authorized public institutions: Within legal obligations
- Insurance companies: For transit insurance operations
- Subcontractors: Cargo and transport companies we work with
- Law offices and accountants: For legal consultancy
- IT service providers: Hosting, SMS, email services
5. Personal Data Collection Methods
Your personal data is collected through:
- Website forms (quote, contact, appointment)
- WhatsApp messages
- Phone calls
- Email correspondence
- On-site surveys
- Social media accounts
6. Your Rights Under KVKK Article 11
Pursuant to Article 11 of KVKK, as a data subject you have the following rights:
- To learn whether your personal data is being processed
- To request information if it has been processed
- To learn the purpose of processing and whether it is used appropriately
- To know third parties to whom data is transferred domestically or abroad
- To request correction if processed incompletely or incorrectly
- To request deletion or destruction under conditions of KVKK Article 7
- To request notification of correction/deletion/destruction to third parties
- To object to results arising from analysis solely by automated systems
- To claim compensation for damages due to unlawful processing
7. Application Methods
To exercise your rights, you can apply through:
- Email: [email protected]
- Post: Istanbul, Türkiye (written application)
- Registered email (KEP): [email protected]
Your application will be answered within 30 days at the latest. According to KVKK Article 13(2), it is concluded free of charge. However, if the transaction requires additional cost, a fee may be requested according to the tariff determined by the Personal Data Protection Board.
8. Retention Periods
Your personal data is retained for the period required by relevant laws or for the purpose of processing:
- Customer relationships: 10 years from contract end
- Commercial electronic message consents: 3 years from consent withdrawal
- Tax legislation data: 5 years
- Contact inquiries: 2 years
9. Security Measures
Our company has taken the following technical and administrative measures for the security of your personal data:
- SSL encryption for data transmission
- Access controls and authorization systems
- Regular security audits and penetration tests
- KVKK training for personnel
- Data breach notification to the Authority within 72 hours
- System and database backups
This Disclosure Statement has been prepared in accordance with KVKK Article 10 and may be updated by our Company in line with legislative changes.